Shipping Polycy:

1. Order Processing and Delivery Time:

No. Description Processing Time Notes
1 Order Confirmation Within 24 hours from order placement Bảo An staff will call/send a message/send an email to the customer to verify the order, customer information, and product details before shipping.
2 Delivery 2 – 7 Days Normally, delivery takes 2–5 days within Ho Chi Minh City and 5–7 days for other provinces. Bảo An will proactively contact customers in case of delays
3 Order Completion Within 24 hours after delivery Once the order is successfully delivered without any complaint or return request, Bảo An will confirm successful delivery and mark the order as complete.

2. Shipping Cost:

  • Bảo An only processes delivery orders with a minimum value of 1,000,000 VND.

  • Bảo An offers free delivery within a 5km radius from the nearest dealer that has stock available.
    For distances beyond 5km, a shipping fee of 5,000 VND per additional kilometer will apply.
    Our team will contact the customer in advance to confirm the exact delivery fee before shipping.

3. Other Notes:

  • Bảo An reserves the right to decline delivery to remote areas such as fields, highlands, mountainous regions, islands, alleys, steep slopes, narrow roads, flooded areas, or any locations deemed unsuitable for delivery.
    In such cases, Bảo An will contact the customer to inform them in advance.

  • Deliveries are made to ground floors only.
    For customers living or working in high-rise buildings, offices, or hotels, please receive your order at the ground floor.
    Bảo An does not support carrying goods upstairs or providing setup, installation, or product arrangement services.

  • For certain self-assembled products:
    Customers are kindly requested to assemble the products themselves following the included instruction manual or the assembly videos provided by Bảo An.
    Delivery staff are not responsible for product assembly at the customer’s location.